When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. All the wall sockets I can see are for BT. Damaged Wall socket. Get virgin engineer to move the wall socket. Another option might include. Browse Virgin Media Virgin Media Community. Wall Socket. There should be a wall mounted box somewhere inside that has an F socket on it. 100. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. There should be a screw F socket on the bottom where the cable is now just pushed onto. Hi, I just moved to a new house and got my virgin media kit today. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Thank you. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Now to my Issue: I opted for the self-installation ki. socket on the rear of your new Virgin TV box by pushing it firmly into place. 95 – £ 59. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. pentagon-shaped device that plugs into a wall socket and has an. Hello, my isolator cable does not fit into the virgin media wall socket. Broadband. 12-10-2022 18:51 - edited 12-10-2022 18:59. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. TEL1 on the hub should take on your. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Second, you'll likely need a manned installation for your VM services. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Thank you for your post and welcome to the community. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. £ 9. Willferox, May 6, 2022 #1. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. D01 C9W8. Browse Virgin Media Virgin Media Community. Apologies for any cabling issues. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. 9. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Pop the power cable into a nearby plug socket, and turn it on. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Aug 8, 2019. Con-. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I just found a box in the closet which has a cable indicated as CABELCON 4. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. No virgin media wall socket; Options. The phone number doesn't connect you. You need a Virgin Media wall socket to connect to their broadband services. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I have received my quick start-up kit. TV 360 and home phone. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. My QuickStart for Hub 3 arrived. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM will usually only supply a Quickstart to a property that had VM previously. Plug into the Hub. Virgin Media. 168. Browse Virgin Media Virgin Media Community. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. socket. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Virgin Fibre Areas only. You'll need to check that your TV box is connected correctly. kirbyp4. Trouble shooter. Yes that is a VM phone socket. Virgin Media services are only available in eligible Virgin Media network areas. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tudor. Account - Cable. which will give you a general idea of VM fixtures and fittings. • Check the connection is tightly connected, it will make a 'click' noise. 13. For more. When you place your order, we'll let you know. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Summary of Contents for Virgin Media Virgin TV V6. I don't work for Virgin Media. A photo would be helpful if possible. Luckily, most newer computers have one already. VM don't use fibre inside the property. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. • Check the connection is tightly connected, it will make a 'click' noise. However, I do not have any of the specified wall sockets available. Could an engineer be arranged to install please as my account is due to go live today. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. com email address to different Virgin account. Is there likey to be any problem with this, such as degraded of weaker quality or speed. 1. . Hi, I recently moved to this house and placed an order for VM broadband which I received today. on 28-10-2022 17:29. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. No, the ethernet cable is for a wired device if you have one. Re: No Virgin media wall socket. Wall sockets and no connection. 97K; 1. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. The pre-install team number is 0800 052 1734. 2. Options. The principle is exactly the same as every other modem. 3. However, I do not have any of the specified wall sockets available. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. I'm sorry to hear about the missing wall socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Virgin Media Quickstart set up. Go to solution. All. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I have signed up as a new user for Virgin Fibre. How do I book an engineer to come out - 5345632. Thank you for your post. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Cihank617. Step 1 - Check your connections. 5K. I found this which seems to be - 5282154. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Thanks a lot. Stay safe online. If you are trying to do something else, please explain more. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Also available from the likes of Screwfix, Homebase, Toolstation etc. The white. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. virgin media internal wall box. My Virgin Media App. . Plugging your virgin media router into an extension lead is fine. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Get virgin engineer to move the wall socket. No wall socket but wire from underneath floorboards. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. ahhh the rubbish that is CS - you could try this. Thank you for your post and welcome to the community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. This includes: The Stream box. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Went outside and there appears to be nothing on the other side (maybe removed). It is likely you will be waiting a few days. Thanks for posting, welcome both to the community and also Virgin Media. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The block box on second picture is an amplifier for terrestrial TV. An Ethernet cable – The. Manage Your Account. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Reply. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Getting Connected with Virgin Media is easy when you have a wall socket. on 17-09-2022 22:50. At least 30Mbps download speeds in every room or £100 one-off credit. You can choose from a variety of wall socket types, depending on your needs. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media Community. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I believe that VM only charge £25 for an engineer. Virgin Media. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Dave. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Options. My understanding is you can only get the quick start kit if the house has had VM in the past. Manage Your Account. Or a VM person will sort it for you when they get here in a day ot two. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Or either the landlord or aerial installer are pulling a fast one. • Plug the power supply into a mains socket. The wall box may be branded with the logos of an old cable TV. I will only be using one wall socket, so the other socket will have no connections. Plug it into a wall socket near one of your existing. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Cihank617. Manage Your Account. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. • Using your TV remote push the Input, AV or Source button. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Phone. 84K; Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I don't have virgin media wall socket. No idea what that entails/ how long and how. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Being connected to the internet is one of the most important modern essentials in 20. Just joined. Wait a couple of minutes for a dial tone, then make a test call. Getting Connected with Virgin Media is easy when you have a wall socket. First you'll need another Powerline adaptor. Or if the other end of the white cable is in a more useful. Vote. . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 08K; 2. 95. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. powered by TiVo, somewhere else in your house to your Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. You have at least tested the ringing capacitor issue in the diagnostic process. nor can I find a external brown box. It can take 5 to 10 minutes to restart. Options. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I don't work for Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 18-02-2023 10:23 - edited 18-02-2023 10:33. Options. The new cables from your Quick Start kit will be push fit. You will only have been sent a. Step 3 - Label the box – a letter came with the. My dad bought the 1gbps package and arranged the delivery for - 5273209. Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. The cables won’t attach to the wall socket which looks mangled. Please help. But I have no Virgin Media Wall socket in my house. 0 Kudos Reply. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Can someone come and set it up? 0 Kudos Reply. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. You should be able to do it on a call to CS. 4. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. Quick tips on prepping for Virgin Media technician's visit. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. James-30 wrote: ». 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. on 03-08-2020 18:05. We have the quickstart pack but sadly cannot get broadband set up and working. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Signals from baby monitors, fish tanks and cordless. The cable could be hidden within, or behind, furniture. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. The first thing is to start making alternative arrangements for your internet connectivity. We have a virgin media wall. . Plug the cordless base station into the VM hub and use cordless handsets around the home as required. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. My Virgin Wall socket not same as installation guide that one. Also there will be an external, often brown, omnibox. I can’t find a wall socket anywhere that matches those indicated by virgin. Got my virgin media self install kit but I don't have a virgin socket. Plugging your virgin media router into an extension lead is fine. The old owners of the house had virgin media - 5381338. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. When I was going to self-install it, I didn't find any wall socket. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. 5 GB port. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. But I have no Virgin Media Wall socket in my house. If you're happy with this and for the charge we can make the arrangements for you 🙂. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. But I have actually managed to get through to the technical team over chat. Tried looking but can't see a way to book an engineer for this? Thanks. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. on 20-08-2022 22:47. Re: No virgin media wall socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I have received my quick start-up kit. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. So I’ve tried inserting it to the socket below it instead but it’s not working. Get the Hub ready by connecting the wires. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . (and up the wall). Browse Virgin Media Virgin Media Community. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Virgin Media wall socket set up. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. - 52500241 ACCEPTED SOLUTION. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Actually it is not a box it is just a cover to cover up the splitter behind it. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Even sitting in the room above the router, the WiFi was dreadful. I am happy to help with this. I don't have a virgin media wall socket and this is stressing me out. We would like to show you a description here but the site won’t allow us. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Tuning in. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. No Virgin Media Wall socket . Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However, there is no Virgin Media Wall socket in my house. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. 5. Don’t plug the power cable into a plug socket yet. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. Can anyone help or know how long it takes to g. See where this Helpful Answer was posted. The closest I could find was this, which. Tudor. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Don't touch it. Thanks again. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 0 Kudos. We would like to show you a description here but the site won’t allow us. Virgin Media. Mobile Your Account. Stay safe online. Sometimes there is no VM wall box, just a trailing cable. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. - 5156068. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. I don't have a Virgin wall socket. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Virgin Phone Switchover.